Questions about your account, payouts, or promotions — the Mailboxx team is here for readers and businesses alike.
The fastest way to reach us. Write in from the email address on your Mailboxx account so we can find it right away.
support@mailboxx.appPrefer to copy it? support@mailboxx.app
Including a few details up front usually saves a round trip:
Quick answers to the things people ask most.
When you open and engage with a rewarded promotion in your Mailboxx inbox, the reward is credited to your in-app wallet balance. You can see your balance and full transaction history any time from the Wallet tab.
Open the Wallet tab and choose Withdraw. The first time you cash out, you'll be asked to verify your identity through our payments partner Stripe — a standard step required for sending money to your bank. Once verified, withdrawals go to your linked bank account.
On the sign-in screen, tap Forgot password. We'll email you a verification code — enter it and you can set a new password right away. If the email doesn't arrive, check your spam folder and confirm you entered the address you signed up with.
From the Send tab you can build a promotion, choose your audience and budget, and go live. Your campaign is funded from your wallet balance, and the dashboard tracks opens and engagement as they happen. If you end a campaign early, the unused budget is returned to your wallet.
You can request deletion from Settings inside the app, or — without signing in — from our account deletion page. Deletion is permanent: your profile, mail history, saved items, and any remaining balance are removed once the request is processed.
Our Privacy Policy explains what we collect and why. For privacy-specific requests — like accessing or erasing your data — you can also write to privacy@mailboxx.app.
The full Terms of Service cover accounts, rewards, payouts, and business promotions. If anything is unclear, email us and we'll walk you through it.